The below booking terms and conditions apply to individual bookings made online or via Reindeer Manor sales office and reception. For group bookings of more than 10 persons and / or 3 Aurora Glass Suites, separate terms are applied.
Reindeer Manor is a brand of Luxury Action Ltd.
When making a reservation to Reindeer Manor, you must provide the following information: name of the travelers, nationality, date of birth for children, phone number, email, payment method, arrival and departure date.
A booking is confirmed when Reindeer Manor has received the deposit payment and you have received a confirmation. Reindeer Manor reserves the right to reject confirmation if the payment has not been received. All bookings are subject to availability and are not confirmed until written confirmation has been provided.
NOTE: Different cancellation & booking terms may be applied during holiday periods, see payment terms section.
When making a booking through the sales office, the customer gets a payment link or an invoice. Full payment will be charged at the time of booking to confirm the reservation.
During the special Christmas period 12.12.2026 – 3.1.2027 all bookings are non-refundable.
When making a reservation on our website, the full amount of your reservation will be charged at the time of booking.
All reservations made through the sales department must be canceled by email. The cancellation is valid once the sales department has confirmed that it has received the cancellation. Please, be sure to cancel all the services you have reserved. It is highly recommended for the customer to have a valid travel insurance in case of sudden need to cancel the booking.
Cancellation is free of charge when cancelled at least 30 days prior to arrival.
During the special Christmas period 12.12.2026 – 3.1.2027 all bookings are non-refundable.
In Force Majeure- situations, both the customer and Reindeer Manor Levi reserve the right to cancel the reservation without cancellation fees if the reservation cannot be fulfilled due to unforeseen circumstances beyond either party’s control. Such circumstances may include, for example, government restrictions, natural disasters, exceptional weather conditions, pandemics, strikes, or other similar extraordinary events.
For group reservations different policies and rates may apply.
Please contact sales@reindeermanor.fi for group bookings.
Reindeer Manor is a brand of Luxury Action Ltd.
Reindeer Manor
Isotaalontie 285
99130 LEVI
Finland
General terms and conditions for package travel apply to packages that cover a period of at least 24 hours or include overnight accommodation and are purchased primarily for private purposes, combining at least two of the following types of travel services:
1) carriage of passengers, 2) accommodation, 3) rental of cars or other motor vehicles within the meaning of Section 2(3) of the Act on Travel Service Combinations, such as motorcycles requiring a Category A driving licence or self-propelled vehicles with at least four wheels and a design speed of more than 25 km/h, or one of the above in combination with 4) any other essential tourist service, provided that the package is sold or marketed in Finland.
