PRIVACY POLICY

Privacy Policy

Data Controller
Luxury Winter Oy (Business ID: 3534676-5)
c/o Luxury Action Oy Teknotie 1
96930 Napapiiri, Rovaniemi
Email: sales@reindeermanor.fi
Website: https://reindeermanor.fi

1. Purpose of the Privacy Policy

This Privacy Policy describes how Reindeer Manor collects, uses, stores, and protects personal data of its partners, their contact persons, and visitors to the website.

2. Data collected

The following personal data may be collected and stored:

Contact details: name, phone number, email address
Nationality
Payment information
Services ordered and delivered
information accumulated from services supplied by our partners
Communication history (messages via web forms, email
phone, social media)
Website usage data (via cookies)

Reindeer Manor requests adults to provide the ages of their minor children to ensure
proper customer service and billing. In addition, customers are asked to communicate
any allergies, special diets and medical information if these may affect the safety and
smooth running of the service ordered.

3. Sources of Data

Data is collected directly from individuals through:

Website forms
Booking engine
Email or phone communication
Social media interactions
Contracts and meetings

4. Purpose of Processing

Personal data is processed for:

Managing customer and partner relationships
Ensuring and improving website functionality
Developing, offering, and marketing products and services
Sending newsletters, bulletins, and direct marketing (with consent)

5. Legal Basis for Processing

Processing is based on:

Consent (e.g., newsletter subscriptions)
Contractual necessity
Legitimate interest (e.g., service development)
Legal obligations

6. Data Disclosure and Transfers

Reindeer Manor does not disclose personal data to third parties unless required by Finnish authorities or applicable law.

7. Data Retention

Data is retained only as long as necessary for the purposes stated above or as required by law. Data may be deleted upon request or when the business relationship ends.

8. Data Security

We implement appropriate technical and organizational measures to protect personal data. Access is restricted to authorized personnel only.

9. Rights of the Data Subject

You have the right to:

Access your data
Request corrections or deletion
Object to processing for direct marketing
Withdraw consent at any time

10. Use of Cookies

Our website uses cookies to enhance user experience and analyze traffic. You can manage cookie preferences through your browser settings.